Our sizing follows standard New Zealand womens sizing, and the size options on each product page show the equivalent, for example S (8-10) and M (10-12).

If you are between sizes, or you are not sure which to pick, email us at info@themountcoastalboutique.com with your usual size and the piece you are looking at. We will tell you which one to order. We would much rather get it right the first time than have you post something back to us.

We choose fabrics for how they wear in the heat and how they feel against the skin, and we favour natural fibres like linen and cotton wherever we can. Each product page lists the fabric for that piece.

We work with a small number of suppliers we have used for years rather than changing every season. We do not hold third party sustainability certification, and we would rather say that plainly than claim something we cannot back up.

Sometimes, but not always. Many of our pieces are limited runs, and once a size or colour sells through we cannot always get it back. If something you want is out of stock, sign up for our email updates and we will let you know about restocks and new arrivals.

Delivery is free on every order, with no minimum spend. We send every parcel with NZ Post.

We process orders within one to three working days. Orders placed Monday to Thursday are often processed the next day, and orders placed on Friday evening or over the weekend are handled the following Monday.

Once your parcel is on its way you will get an email with your tracking details, and you can follow it any time on our Track Your Order page. Tracking usually goes live two to three days after you order.

After processing, delivery takes an average of five to twelve working days depending on where you are.

Changed your mind? No problem.

You can return an item within 30 days of receiving it. Items need to be unworn, unwashed and in their original condition with tags attached. For hygiene reasons, underwear, shapewear and swimwear cannot be returned.

Full details are on our Return Policy page.

None of this affects your rights under the Consumer Guarantees Act 1993, which apply whenever an item is faulty, not as described or not fit for purpose.

Our 30 day window gives you plenty of time to decide, and we are not able to accept change of mind returns after it closes.

That window does not limit your rights under the Consumer Guarantees Act 1993. If a piece turns out to be faulty, not as described or not fit for purpose, contact us whenever you notice it and we will put it right.

We are sorry, and we will sort it out. Three quick steps:

1. Take a photo of the fault or the damage.
2. Email it to info@themountcoastalboutique.com with your order number and a short description of the problem.
3. Our customer care team will review it and come back to you with a repair, a replacement or a refund.

You do not need to be inside the 30 day window for this. Faulty goods are covered by the Consumer Guarantees Act 1993.

Once your return reaches us, your refund is processed within seven working days.

The seven days start when your parcel arrives with us, not when you post it, so keep the tracking number from your carrier. We will email you as soon as the refund is issued. Depending on your bank it can take a few more days to appear on your statement.

If you have not heard from us by then, email info@themountcoastalboutique.com and we will chase it up.

We accept:

• Credit and debit cards: Visa, Mastercard and American Express.
• PayPal: pay with your PayPal account.
• Mobile wallets: Apple Pay, Google Pay and Shop Pay.

Every payment is processed securely, and we never see or store your full card number. If you have any trouble at checkout, just email us.

We would love to hear from you. Email info@themountcoastalboutique.com or use our contact form.

Our customer care hours are Monday to Saturday, 9am to 6pm New Zealand Time. On Sundays we take a little time to recharge, but your message will be waiting for us on Monday.

We aim to answer within 24 hours, and you will always hear from us within 48 hours Monday to Saturday. Messages sent on a Sunday are answered on Monday.

We are always glad to hear from people who would like to join The Mount Coastal Boutique family. Send us a note at careers@themountcoastalboutique.com telling us a little about yourself, and we will get back to you as soon as we can.